Vonage: Retrieve Voicemail Messages

Voicemail lets a caller leave a recorded message when you are unable to answer your phone and is available with Unlimited, Mobile Unlimited, Metered and Virtual Extensions. Alternately, you can transfer a call to an extension's voicemail by pressing the Star button twice and then dialing the extension number.

The Super User and Administrators can set Voicemail for any extension on the account. End Users can set options for their own extension only.

From Vonage Phone:

1. Press the voicemail key on your phone or dial *99 or *100.
2. Enter your Voicemail PIN.
3. Follow instructions to listen to voicemail messages, record greetings, or change voicemail options.

From Non-Vonage Phone:

If Using Follow Me or Simultaneous Ring
Verify the Virtual Receptionist option for Allow the caller to dial an extension directly by entering the extension number at any time is enabled.
Call your main company phone number and then dial *101 when the greeting begins to play.
Dial your extension number and Voicemail PIN as prompted.

Not Using Never Miss a Call Options
Call your phone number assigned to your extension.
Dial Star when your greeting starts to play.
Dial your extension number and Voicemail PIN as prompted.

From Online Account:

1. Sign in to your Online Account.
2. Click the Voicemails icon.
3. Click on a voicemail for options to Play, Share or Download.

From Mobile App:

1. Sign in to your Vonage Business Cloud Mobile App.
2. Tap the Voicemail icon.
3. Tap on a message for options to Play or Delete.

From Email:

1. Verify the option for Send Voicemail to Email is enabled.
2. Check the email address you specified to receive voicemail attachments.
3. Open the email and click the .mp3 attachment to listen to the message.